Terms & Conditions

North East Hospices Lottery Terms & Conditions

All profits from North East Hospices Lottery go directly towards funding the care service, which offers support to patients in the four supported hospices.

1. New members will be sent a unique draw number.

2. All subscriptions received at a minimum of £1 per week payable in advance will be entered into the weekly draw using the unique draw number. The draw will normally take place each Friday. Monthly subscriptions of £4.34 include 34p which accumulates and funds the 13th week, which occurs every three months.

3. Prize winners are notified by post within one week of the draw taking place which will include the relevant cheque. Weekly winning numbers are published in the local press, in our hospice shops and on our website. They are also available from the Lottery Office.

4. The regular payment facility can be by standing order, credit/debit card, cheque or cash collection. Standing orders may only be set up by using a written mandate. Mandates are available on the back of our leaflets, from the Office. Your written authority is required to set up a regular payment using your credit/debit card. Card payments are debited from member’s accounts on the same day each month.

5. We promise to comply with all data protection act requirements and protect your personal data as well as storing securely bank information. Members credit/debit card data information is destroyed after receipt of each payment. It would be appreciated by members that North East Hospices Lottery cannot accept liability for the loss or delays in or theft of any communication sent by post, email or fax, or for any delays in the banking system.

6. Membership cancellation can be carried out at any time although those received after 17.00 hrs on a Thursday evening may not be actioned until after the weekly draw. If you pay by standing order or regular credit/debit card payment then you must cancel in writing. For card payment cancellations you must provide us with your original card details. Please contact the Lottery Office for further assistance.

7. Where members cancel in credit, we will, subject to clause six, refund your full entitlement at the time of cancellation. This will be sent to the named member by cheque within seven working days or for credit card payers, refunded to your credit card account within the same period.

8. We reserve the right not to accept an application, or to cancel an existing subscription. Any such rejection or cancellation may be reconsidered on submission of a written appeal to the Lottery Manager within seven days. The decision of the Lottery Manager will be final.