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Privacy Policy

For the purposes of the Data Protection Act 1998, the Data Controller (as defined by that Act) is North East Hospices Lottery Limited, Company Registration Number 3540674 trading as One Wish Lottery

We at One Wish Lottery aim to be as transparent as we can about how and why we communicate with you and how we will use your personal information.  

Our Privacy Policy is committed to protecting the personal information of all those who provide it online or offline.

Please read this Policy, it describes how we will process your data should you choose to give it. If you have any questions or comments, call 01325 288484 or email

Data Security

Your personal data is held on secure servers operated by both One Wish Lottery and agencies contracted by us. When we use external data processing services, it’s essential they reflect the security policies that we have in place.

We will not pass this information on to any third party. We do not share your data internally unless you have given us permission to do so.

The Information We Collect

We collect name and contact details including email address, and information related to your UK lottery subscription payment

How We Use Your Information

We use information to process your lottery subscriptions and other financial transactions and to address any enquiries and comments. We also use the information gathered to provide statistics that will guide the future content of our website. We will also use information to supply you with news of events and developments if you request them or give us permission to contact you.

You can contact us to tailor the communications you would like. You can opt out of receiving raffle tickets and general fundraising information if you wish, but still receive the newsletter, you can choose what you want to receive.

You can do this at any time by contacting the One Wish team by calling 01325 288484 or email

Data Protection

One Wish complies with the data protection laws of the United Kingdom. We will take all reasonable care to protect your personal data.

External Links

The One Wish Lottery website contains some links to websites operated by third parties under different privacy policies. Should you choose one of those links, you will be leaving One Wish Lottery site and this Privacy Policy will no longer apply.

Access To Your Information

You can request a copy of the personal information we hold about you by writing to One Wish Lottery, Butterwick Hospice, Stockton on Tees, TS19 8XN. We will reply within 40 days of receipt of your request. Please ensure you provide enough information to help us locate your records including your name, address and post code. There is no charge for this service.

Changes To This Policy

We may from time to time need to update and amend this policy in light of changes in the law or developments in industry standards. Alterations to this policy will be posted on our website.


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